ISO 29990:2010 – A standard for training service providers

The training service providers shall now consider the effectiveness of training through very well understanding of their customers’ expectations and this requires them to be more interacting with their customers and also the delegates. While understanding and designing the training services to meet their customer expectations, they also need to evaluate, monitor and improve their competency to deliver a high quality services by constantly measuring the effectiveness of their services.

International organization of standardization (ISO) has developed a new standard to help all training service providers to manage their processes by a systematic approach to enhance their customers’ satisfaction while improving their competency and the quality of their services continuously.

“The objective of this International Standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.” ISO 29990:2010

Importance of ISO 29990 of an Trainning Institute.

ISO 29990 is basically subdivided into two areas: into learning services (for example, these services include designing, providing and monitoring of learning services) and management at the learning service provider for example business planning, financial management, risk management as well as human resources management. This standard is the first standard for learning providers that is valid and applied on an international scale. The advantages for learning providers are transparency of their own services, international comparability and working according to defined processes for quality assurance. The QCC certificate is an objective demonstration of conformity, creating      confidence for learners and other interested parties in the ability of the organization to achive quality throughout the learning process.

Objective and Target

• assuring quality, transparency and comparability in educational institutions.
• creating a generic quality model for non-formal education and training.
• focusing on competence of the teaching staff and of the organisation . 

Motivation and Benefits

 

ISO 29990:2010 is an International Standard for providers of training and further training, which is certifiable and is to the state of the art in conformity to the ISO requirements placed on management systems. The Standard addresses all types of educational institutions. Single trainers, private seminar providers, organizations providing further training with courses, curricula and internal training and further training up to universities. The Standard has some congruent features with other management systems, above all with ISO 9001:2008

Target Group 

 

all educational institutions - from the single trainer via private providers of seminars and courses and internal training and further training to academies and university institutions providing non-formal education and training.

 

Criteria  

 

The teaching provider will have to defi ne, assess and further develop clear competence profi les for the employees. Feedback loops and a complaints management process are required. The management system acc. to ISO 29990 enables systematic further development of the organization, including internal and external process optimization

How ISO 29990 works for an organisation

What is ISO 29990

ISO 29990 sets out the criteria for a Quality Management System standard for providers of education and training services. It provides a unified standard for learning service providers, including corporations, vocational institutions, and life-long learning centres, around the globe. It promotes the design of suitable services & evaluation of learning results. 

Why it is important ?

The aim of ISO 29990 is to provide a generic model for quality professional practice and performance  for learning service providers (LSPs)  in the development and delivery of education, training.  ISO 29990 is a valuable tool for management and control, because its requirements for profitability supply an organization with essential input for the management of resources, finances and risk. 

Objective of ISO 29990

 

 The main objectives of ISO 29990 are:

·         Focusing on competence of the trainer

·         Transparency & comparability in Learning Service Providers.

·         Development  and Delivery of  Education & Training

·         Rendering of the Services.

·         Adequate resources, infrastructure and learning environment.

·         Learning Needs Analysis

·         Feedback from affected parties.

·         Preventing Learning Service Deficiencies

·         Evaluation of learning services

·         Evaluating the learning.

·         Essential input for the management of resources,finances and risk.

·         Design & Provision of Learning Services

·         Monitoring the  ISO 29990 implementation

·         Internal as well as third party audits.

·         Legal and Regulatory Compliance

·         International Recognition

·         Management review Meetings.

·         Planning to resolve major & minor issues.

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