Saturday, 4 June 2016


ISO 29990:2010 – A standard for training service providers

The training service providers shall now consider the effectiveness of training through very well understanding of their customers’ expectations and this requires them to be more interacting with their customers and also the delegates. While understanding and designing the training services to meet their customer expectations, they also need to evaluate, monitor and improve their competency to deliver a high quality services by constantly measuring the effectiveness of their services.

International organization of standardization (ISO) has developed a new standard to help all training service providers to manage their processes by a systematic approach to enhance their customers’ satisfaction while improving their competency and the quality of their services continuously.

“The objective of this International Standard is to provide a generic model for quality professional practice and performance, and a common reference for learning service providers (LSPs) and their clients in the design, development and delivery of non-formal education, training and development. This International Standard uses the term “learning services” rather than “training” in order to encourage a focus on the learner and the results of the process, and to emphasize the full range of options available for delivering learning services.” ISO 29990:2010

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